Amid the spread of COVID-19, ride-hailing service providers Gojek and Grab have implemented contactless food delivery service to avoid human-to-human transmission of the virus.
This feature is expected to be able to support customers carrying out self-quarantines and social distancing, yet enable them to still receive fresh food delivered to their doors.
To order contactless food delivery via GoFood, customers are required to use cashless payment such as GoPay or PayLater. After ordering the food and getting a driver, users should chat with the driver to inform that they want the food to be put in front of the customers’ gate or door, or at their building’s lobby. They can either type the message or choose from the template messages already provided by Gojek to inform the driver that they wish for the order to be contactless.
Besides practicing contactless delivery, GoFood will reportedly also increase safety by providing a body temperature card that informs customers of the body temperature of everyone involved in the food preparation process, such as the cook and cashier of the partnering merchants, as well as the driver delivering the food.
GoFood’s rival, GrabFood, is also offering contactless food delivery with similar steps. For contactless delivery, customers can opt to pay with OVO or cash by putting the right amount of money in an envelope.
If customers still wish to receive the food delivery directly, they can ask the driver to put the food 2 meters away from them.
Urbanites have been spoiled with easy and cheap food delivery systems provided by Gojek and Grab in recent years, as the companies partner with various dining outlets, from fine dining restaurants, popular franchises to small and medium food stalls.
In 2018, GoFood recorded a 50 percent growth in app users. It has also recruited more partner merchants, from 125,000 merchants in January 2018 to 300,000 by December in the same year.
Meanwhile, according to global market research firm Kantar, research conducted in 10 cities across Indonesia between July and September 2019 found that 58 percent of consumers in Indonesia chose GrabFood as their most frequently used food delivery platform. (gis/kes)